– Hanoi ↔ Lao Cai: approximately 8 hours each way.
– Hanoi ↔ Da Nang: approximately 16 hours each way.
Please refer to the Schedule & Operating Hours section on our Itineraries page for exact train schedules.

Please visit our [Official website]

Sapa Town is 38 km from Lao Cai Station, and it takes about 45 to 50 minutes by car. For your comfort, we provide a dedicated transfer service through the scenic mountain route.

Yes. Tonkin Heritage operates year-round, including Tet and major Vietnamese holidays, except on Lunar New Year’s Eve

Yes, train travel is generally very safe.
It benefits from reliable tracks, skilled operators, and lower accident rates than road travel.
Keep your belongings close, follow onboard guidance, you can simply relax and enjoy the ride.

We recommend arriving 45–60 minutes prior to departure, especially on weekends or public holidays. This allows sufficient time for check-in and a relaxed boarding experience. To make the most of your wait, you are warmly invited to visit our VIP Lounge, where you can unwind with fine beverages, light snacks, and a selection of delightful dishes before your journey begins.

Please contact our onboard staff immediately [here]. Emergency numbers in Vietnam: Police: 113 | Fire: 114 | Ambulance: 115.

Yes, our trains make several scheduled stops between Hanoi and Lao Cai, as well as between Hanoi and Da Nang.
Please visit [Itineraries] to view complete timetables and station details

Your ticket includes VIP lounge access, complimentary in-cabin drinks and snacks, a welcome kit, and full onboard amenities. [Explore our Cabin & Suites]

Yes, advance booking is highly recommended as our cabins often sell out quickly. [Book Your Journey.]

Tickets are available can be booked via our [Booking Page], hotline, at Hanoi Railway Station, or through [WhatsApp/Zalo].

We accept online bank transfers, credit cards and cash payments at our office.

After completing payment, you will receive an e-voucher via email. Please present this voucher during check-in to collect your boarding pass at the station (no printed copy is required)

Select ‘Request Invoice’ during checkout and enter your business information.

Cancellations are possible only in cases of force majeure. Please review our Terms & Conditions for further details.

Certainly. We’re happy to accommodate changes to your journey when availability permits. Please note that fare differences and modification fees may apply. Our guest services team will be delighted to guide you through our flexible Booking Policy.

Yes, but please avoid spills; Kindly note that linen cleaning or damage fees may apply if necessary

No, we do not allow pets onboard.

Smoking is permitted only in the designated smoking areas.

To ensure a refined and tranquil atmosphere for all our guests, portable speakers and loud activities are not permitted onboard. However, we would be delighted to arrange private celebrations and bespoke events through our dedicated Events page, where every detail is curated with elegance and care.

Tickets are considered forfeited unless the missed departure is due to force majeure circumstances or a company-related issue.

Children under 5 years old may travel free if sharing with parents. Extra beds incur an additional charge.

Yes, if pregnancy is healthy without complications. Please consult your physician before traveling.

A valid ID or passport and your e-voucher.

Yes. Please note coverage may be limited in mountainous areas.

Viettel and Vinaphone have the strongest signals in the Lao Cai area.

Yes, shared restrooms are available onboard and are regularly cleaned and well maintained.

Light snacks are provided onboard. A curated beverage menu is also available at our L’AMANT De Tonkin Lounge.

At the moment, special orders are limited. Please [Contact Us] for the latest options.

Our staff communicates fluently in English and Vietnamese.

AC, reading lights, power outlets (Type A plug), clean bedding, complimentary snacks, drinks, and a fire alarm system.

Yes. Your luggage will remain inside your cabin and is self-managed throughout the journey. While there is no strict baggage limit, for your comfort and the available cabin space, we recommend bringing one medium-sized suitcase (up to 24 inches) and one small personal bag per guest.

We recommend light, warm clothing, mosquito repellent, and basic travel medication.

Our onboard staff are available to help throughout your journey.

We recommend bringing a book, tablet, or headphones for a peaceful journey.

Please refer to our [Cabins & Suites]

Vietnam is a year-round destination, with each region offering unique experiences throughout the seasons.
Northern Vietnam: Nov–Mar is dry and cool. Southern Vietnam: Dry season from Dec–Apr.

Not required but recommended: hepatitis, typhoid, tetanus, etc.
We kindly recommend consulting your doctor before departure.

Yes. It’s strongly recommended and often required.

We highly recommend using Vietnamese dong (VND). Currency exchange services are widely available at the airport upon arrival, with numerous exchange booths on site. ATMs accepting international cards such as Visa and MasterCard can easily be found in Sapa, Hanoi, and Da Nang.

E-visa available for many countries. Some nationalities are visa-exempt.
For the latest visa information, please visit: https://evisa.gov.vn/